We inspect or audit the property twice [more when necessary] needed to create thorough reports. During the daylight hours, active with customers, tenants, deliveries and also in the dark of night. Dark of night when service crews, lights, and bad actors are most present. Activities during these visits are video and audio tapes. Each visit will include the details of everything in and around the property, including points of interest in the neighborhood (these then can be edited to only include points of interest to you). During the day visit interviews can take place (your permission) with retailers to get their thoughts or concerns (when the retailer is not busy).
In addition to the audio/video tapping is to color and code aerial and street view reports. These reports are then broken into specific categories giving the property manager, owner or maintenance the ability to request performance by themselves and their vendors or take bids on each specific item.
All reports are reviewed in writing for clarity. Questions and discussions are always encouraged and welcomed by our clients. Appropriate government regulations and codes are attached for you and your vendors knowledge and review.
The SECURITY AND SAFETY on the property are addressed with video and photos (all are marked and coded on aerial and street view). A complete summary is written with observations and comments. It is critical to coordinate these and all activities. All too often reliance is given to a specific vendor for a problem with no coordination with all the other areas affected. The videos and pictures are also used when you request property procedures [post or security procedures, landscape needs, porter or cleaning crew or all vendors]. These are written in detail for supervision training and bullet point format of necessary routine activities by post officers or vendors. We offer training for either or both on the property.
All unedited and edited reports, videos and photos are stored in our cloud and will be available. We retain in our cloud folders all our videos, photos and documents for any changes requested or needed.
Example: Is it a medical office and if so, are there different disciplines or a single area of practice(s)? Is the building offices on the high-rise floors with retail on the street level?
Office buildings are definingly not cookie cutters. Even with the Medical designation, is there a public pharmacy, do the individual practices have street value drugs and many other questions to be answered for the best security, safety and other programs and procedures. Does the practice keep patients overnight such as in a sleep clinic?
Is the building a mixture of everything? You can visualize this is a completely different need and personality.
All areas are researched and procedures are drafted based on this and your input and desires.
I will not bore you but as you can imagine these are as different as office buildings, shopping centers and construction sites. All appropriate research will be done combined with experience to complete the procedures. Your input is always valuable and necessary.
Whatever type property or program we research all areas to create the proper procedures whether security, safety, landscape, cleaning crew, day porters, research gives the best results.
